Innovation en alarme & signal, systèmes et solutions d'affichage d'état visuels et sonores

FAQ

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Q For the LED work light QML product, M12 connector mounting type (excluding counterpart) is provided as an order option. What are the specifications of the M12 connector for applying it to the product?LED Work Lights: A
The LED lights for QML / QMFLN products come with two types of M12 connectors:

*Body-attached type: M12 connectors are directly attached to the product body.
*Pigtail type: Cables are extended with an M12 connector at the end.
Q What is the model name of an LED work light suitable for use in machine tools with a lot of oil splashes?LED Work Lights: A
For machine tools using high-temperature cutting fluids, waterproof, dustproof, and oil-resistant LED lights are suitable. Our lighting products with protection ratings of IP67/69K include the QMFLN series and the QML series. For more details, please refer to the website:
▶ Home > Products > LED Work Lights [Detial View]
Q What is the purpose of the sun switch on aviation obstruction lights?Aviation Obstruction Lights: A
The sun switch (SUN S/W) automatically turns off the light when the surrounding environment is bright and turns it on when it gets dark. This part is not a standard feature and must be specified as an option when ordering.
Q Is there a low-intensity product among the aviation obstruction lights?Aviation Obstruction Lights: A
Our aviation obstruction lights are SAOL, QAOL, and QEAL series, which are low-intensity types. You can check the detailed product specifications on our website below.
[Aviation Obstruction Lights]
Q I want to purchase an obstruction light; is the power terminal box attached? Aviation Obstruction Lights: A
Obstruction light we produce are low-intensity LED obstruction lights without a terminal box.
Q Do you have medium-intensity obstruction lights? Aviation Obstruction Lights: A
Medium-intensity obstruction lights are not produced. Obstruction lights we produce are low-intensity LED products.
Q I think the product I purchased is defective. What should I do?Others: A
How to ask Customer Service:

1. Application through seller:
You can request Customer Service through the place where you purchased the product, which will then be forwarded to our company for repairs. Once repaired, the product will be delivered to you.

2. Contacting Qlight or Distributor :
If you wish to be guided to a nearby distributor or apply directly to the headquarters, please go to "Customer Support > Customer Inquiry & Response" and fill in your contact information to register. Alternatively, you can check the relevant contact information in the "Purchase Inquiry" menu, and we will be happy to assist you.

You can also check the quality assurance and basic Customer Service policy on our website under ▶Customer Support > Warranty & Customer Service Policy. [Detail View]
Q How long does it usually take for customer service lead time?Others: A
Customer Service lead time:

1. Standard Customer Service period: In 7 days after reception.

2. Urgent Customer Service request: Please inquire at least 3 days in advance at the distributor or our company.

3. Extended period: If the standard Customer Service period is exceeded, we will contact you separately to arrange for further processing.

*Customer Service is processed in the order of reception, and repair time may vary depending on the situation.
Q How can I get a product performance report?Others: A
Test certificates are issued only upon request at the time of order. If you need a test certificate from our company, please specify the request in the remarks section when placing the order.
Q I want to receive product Customer Service (after-sales service). What is the procedure?Others: A
How to apply for Customer Service:

1. Application through seller:
You can request Customer Service through the place where you purchased the product, which will then be forwarded to our company for repairs. Once repaired, the product will be delivered to you.

2. Contacting Qlight or Distributor :
If you wish to be guided to a nearby distributor or apply directly to Qlight headquarters, please go to "Contact Us" and fill in your contact information.

3. You can also check the quality assurance and standard Customer Service policy on our website under "▶Customer Support > QA & Customer Service Policy" [Detail View]