QA & Customer Service Policy
Qlight follows a quality assurance policy that supports our customer’s work efficiency by implementing state of the art quality control and customer service systems.
Quality assurance
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●Quality Assurance Policy with Embrace and Understanding
Cost competitiveness through cost reduction
Short delivery through applying time-efficient SCM system
Enhanced empowerment of employees dealing with customers – allows for shortened service time to serve customer
Customized product production capability to support specific customer application needs -
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●Customer-Oriented Service Policy
Provide fast and accurate customer service
Strong technical teams that tackle issues when they occur
Embracing customer service that understand customer’s situation
Open technical data available so customers can select the most suitable products for their application site
Customer Service Policy
Customer Service Policy
- All Qlight products offer free warranty for the first year after purchasing
- MA tickets are initiated within a week after a customer claim is filed – customer fault excluded
Warranty Timelines and Conditions
Support under Warranty
- Timeline
Two Year (Failures that occur with normal operation within warranty timeline)
Out of Warranty Support
- Timeline
Two year after the expired warranty date
- Wear
Warranty does not support Parts and options which are not from Qlight
- Customer Faults
Case where parts break as a result of customer negligence
When instructions are not followed
Parts that are modified by customer - Etc.
Customer’s inspection request without product failure (It will be charged even under warranty)
* Installation and cautions are important to follow to avoid problems
Customer Service Process
Customer Service Request and Repair
- Please contact distributor’s office or Qlight head office.
- Send us a customer service request note along with the defected product for smooth processing.
